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Privacy Policy

Outer Corner is in the business of selling software, not your personal information. We believe all our users have the right to use our software privately. Having said that, we do collect some data to help us run our business. The following details what information is collected and what it’s used for.

Last updated on 2018-10-01.

Using our software

When you use our software we may record some usage analytics and crash logs. The sole purpose of the data we collect is to help us make better decisions on where to focus our efforts and improve our software.

Usage analytics

The app usage analytics collected is minimal but essential to help us run our business. Currently we collect:

  • Application starts/ends.
  • Device locale.
  • In-App Purchases.
  • Bundle identifier, bundle version, and short bundle version string of your app.
  • Device type, CPU architecture, and version of the operating system.

We use HockeyApp to collect and manage this data. You may opt-out of collecting this data inside the application.

Crash logs

Crash logs are, by default, automatically sent on the next app start. These logs contain anonymized data about the crash that can help us identify the cause and potentially provide a fix in a future update. These logs do not contain any data or metadata about the content you create with our software. Here’s what’s collected:

  • Bundle identifier, bundle version, and short bundle version string of your app.
  • Device type, CPU architecture, and version of the operating system.
  • Timestamp when the crash happened.
  • A generated UUID to prevent duplicate crash reports.
  • If an exception was thrown, the plain-text class name and message value of the exception.
  • Low level crash data like instruction pointer, method or function names, signal data, pointer registers, and information about the loaded binary images.
  • The application log file.

We use HockeyApp to collect and manage this data. You may opt-out of collecting this data inside the application.

Purchasing

Currently app sales are done via the Apple App Store, Apple Mac App Store and Setapp. We do not collect any information on you from Apple or Setapp. Refer to these services to learn more on what information they may collect on you.

When you navigate our website we make use of cookies to track marketing campaigns and record the pages you visit. This information is collected using Google Analytics.

Contacting us

When you contact us with questions or support requests we collect your e-mail adress or Twitter handle and any supporting information you may provide such as diagnostic reports. This information is collected solely for the purpose of responding to your requests.

Your interaction with our support team is kept so we can better assist you in future questions and to identify common issues with our software. If you’d like to remove your support interaction history you can contact us at [email protected].

We use Freshdesk to manage all support requests.

Diagnostic information

Our software may include functionality to collect diagnostic information and help us provide assistance when things go wrong.

In our Secrets software when you send a diagnostic report the following information is sent:

  • Device information: locale, calendar, model, operating system version, free space.
  • App information: version, bundle identifier, in-app purchases.
  • App Store receipt (if bought via App Store or Mac App Store).
  • iCloud status: is sync enabled and if iCloud is accessible.
  • Application logs.

Mailing list

You may voluntarily subscribe to our mailling list and by doing so give us your e-mail address. Your e-mail address will only be used to communicate information regarding our software, such as updates, promotions and other relevant news. Our mailling list is very low volume and e-mails are purposively short, usually referring to our website for more information.

We use Mailchimp to manage our mailling list.

Summary of 3rd party vendors users

Below is a summary of the third party services we use, as mentioned above: